Last Updated: 12 December 2024

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This Privacy Policy defines how Talk Shoppe collects, stores, uses and discloses your “personal data” or “personal information” or “personally identifiable information” (as defined below). Talk Shoppe will, and will cause its affiliates and service providers to, establish and maintain business procedures that are consistent with this Privacy Policy.

 

This privacy notice constitutes a binding agreement between you and Talk Shoppe. Your use of our website or services, or your participation in research, constitutes your consent to the terms of this privacy notice.

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WE PROTECT YOUR PRIVACY

 

Talk Shoppe is strongly committed to protecting the privacy and security of “personal data” or “personal information” or “personally identifiable information” (referred to in this Privacy Policy as “Personal Data”) and conforms its privacy and security practices to applicable laws, and regulations, including, without limitation, the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”) and other applicable US State laws, including Virginia, Connecticut Colorado and Utah, the General Data Protection Regulation (“GDPR”) and UK GDPR, the Swiss Federal Act on Data Protection (“FADP”) and the Brazilian General Data Protection Law (“LGPD”).  Talk Shoppe also conforms its privacy and security practices with the codes of standards of applicable market and opinion survey research associations, including the Insights Association (www.insightsassociation.com).

 

Talk Shoppe offers research participants opportunities to take part in market research and express their opinions on a broad range of topics. Our clients and research partners depend on this information to make many decisions that effect the products and services in the global marketplace.

 

 

WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?

 

As used in this Notice, Personal Data means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with a particular data subject, consumer, or household. Personal Data includes information such as real names, postal addresses, email addresses, and social security numbers.

 

Personal Data may also include unique identifiers, IP addresses, biometric information, internet or other network activity (such as browsing history, search history, etc.), geolocation data, audio/visual data, and even inferences which may be drawn from any of the above to create a profile about a data subject or consumer.

 

We may collect Personal Data for the purpose of conducting market research, as expressly stated and agreed to by you, and as otherwise provided in this Privacy Policy. Personal Data collected in connection with market research may include participant names; email addresses; postal addresses; phone numbers; IP addresses; browser fingerprints; device ID; unique identifiers; cookies; geolocation data; web beacons; demographic data, such as age, gender, race/ethnicity, parental status, marital status, postal code, income and education levels; and other information collected through automated means, as described below.

 

You may also submit, upload or transmit content or material, including photos, videos, and/or any other similar or related content or material which may include your Personal Data, for example, when participating in surveys or other research programs. Such Personal Data may be used and disclosed as described in this Privacy Policy and should not include audio, video, images, or the likeness of anyone other than you.

 

 

SENSITIVE INFORMATION

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From time-to-time Talk Shoppe may collect “sensitive personal data” or “sensitive personal information” or “special categories of personal data” (referred to in this Privacy Policy as “Sensitive Personal Data”) which, depending on the country in which you live may include, racial or ethnic origin, health records, financial information, political opinions and religious or philosophical beliefs. If Talk Shoppe collects your Sensitive Personal Data, Talk Shoppe will always obtain your explicit consent.

 

 

USE OF AUTOMATED DECISION MAKING

 

If permitted by applicable laws and regulations, we may use automated decision-making to determine the likelihood of fraudulent activity. If our systems or the systems of our service providers determine that your activities associated with you are fraudulent, you may be banned from our services and your profile may be deleted. If you believe that your profile has been wrongfully deleted, please reach us using the contact details in section “Contact Us” at the end of this Privacy Policy.

 

Automatically collected data may be sent to third-party data processors for the purpose of fraud prevention. 

 

 

OTHER USES AND SHARING OF INFORMATION

 

In addition to the uses listed in the table above, we may also use and share your Personal Data:

 

• in connection with the request or requirement of any lawful request by public authorities; to meet national security or law enforcement requirements;

• in connection with the sale, assignment, or other transfer of our business, in which case Talk Shoppe will make commercially reasonable efforts to ensure that any such buyer agrees to treat Personal Data in accordance with this Privacy Policy;

• if Talk Shoppe believes that disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity; or as otherwise authorized by you.

• If a statutory condition applies allowing Talk Shoppe to process your Personal Data and you withdraw consent to process your Personal Data this will not necessarily mean that Talk Shoppe will cease to process your Personal Data as it may, for example, be under a statutory duty to continue to process your Personal Data for some purposes, e.g. to keep copies of commercial transactions for a minimum of seven years.

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Please note that receiving email or other electronic communications may be a requirement of your participation in our surveys or research programs. You can opt-out from receiving these emails or other electronic messages by unsubscribing from the survey or research program.

 

 

ADDITIONAL INFORMATION ON INFORMATION COLLECTED THROUGH AUTOMATED MEANS

 

Cookies

 

Cookies are small text files stored on your computer by a website that assigns a numerical user ID and stores certain information about your online browsing. We our service providers may use cookies to help recognize you as a prior user.

 

If you wish, you can adjust your web browser’s privacy settings to delete cookies upon exiting websites or when you close your browser. You may also configure your browser to block cookies, however doing so may negatively impact your user experience when participating in one of our surveys or other research programs.

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Web Beacons

 

A web beacon (also known as a tag, clear gif or 1×1 pixel), consists of a small string of code that is embedded within a web page, email or other electronic message. There may or may not be a visible graphic image associated with the web beacon, and often the image is designed to blend into the background of a web page, email or other electronic message.

 

We or our service providers may use web beacons in our email or other electronic messages to help determine whether our messages are opened and to verify any clicks through to links within the email or other electronic message. We may use this information to determine which of our emails or other electronic messages are more interesting to users, to improve the quality of the emails or other electronic messages that we send and to query users who do not open our emails or other electronic messages as to whether they wish to continue receiving them. 

 

Log Files

 

Talk Shoppe or our service providers may use logging throughout your survey-taking and research program experiences. When you access any of these services, our servers or the servers of our service providers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. This information is periodically deleted as part of normal maintenance routines.

 

Geo-Location Data

 

Talk Shoppe or our service providers may collect geo-location information from your computer or device. Talk Shoppe or our service providers may use your geo-location data for fraud prevention or for market research purposes. Talk Shoppe will obtain your consent if Talk Shoppe collects or uses your geo-location information.

 

Digital Fingerprinting

 

Talk Shoppe or our service providers may use digital fingerprinting technology, also known as “machine identification” technology (“Digital Fingerprinting”), to gather certain data about you and/or your computer.

 

This data may include Personal Data an Internet Protocol (IP) address, as well as other data such as a computer operating system or browser version number. This technology creates a unique computer identifier (“ID”) that may be used to identify and track your participation in a survey or other research program and limit participation.

 

Talk Shoppe or our service providers may utilize Digital Fingerprinting technology to assist our clients in ensuring the integrity of survey results by enabling us or our service providers to authenticate users and to help ensure users participate in surveys no more than the maximum allowable participation. In furtherance of Talk Shoppe’s efforts to assist its clients in protecting and ensuring the integrity of survey results, Talk Shoppe or its service providers may: (a) link or associate an ID to an individual or to Personal Data of an individual; (b) share an ID with Talk Shoppe’s clients and/or sample or panel providers; and/or (c) receive or obtain a unique identifier that is linked to an identified or identifiable individual. Any unique identifier(s) received or obtained by Talk Shoppe that are linked to an identified or identifiable individual will be protected in accordance with this Privacy Policy.

 

 

INFORMATION FOR CALIFORNIA RESIDENTS

 

The following information applies to residents of California.

 

Personal Data We Sell or Disclose

 

CCPA defines the term “sell” broadly. Its meaning includes “renting, releasing, disclosing, disseminating, making available, [and] transferring…for monetary or other valuable consideration.”

 

Under this definition, and the CCPA’s broad definition of “personal information” (again referred to in this Privacy Policy as “Personal Data”), we may “sell personal information” about you to our clients or other collaboration partners, such as your contact information or certain combinations of anonymized or pseudonymized demographic and other information.

 

Under the CCPA’s definition, we’ve “sold” the following categories of information to our clients: demographic data, such as age, gender, race/ethnicity, parental status, marital status, postal code, income and education levels.

 

We’ve otherwise disclosed the following categories of information, subject to confidentiality restrictions, to our service providers as strictly necessary for them to provide services to us: participant names; email addresses; postal addresses; phone numbers; IP addresses; browser fingerprints; device ID; unique identifiers; cookies; geolocation data; web beacons; demographic data, such as age, gender, race/ethnicity, parental status, marital status, postal code, income and education levels; log files, including Internet Protocol (IP) address, browser type, browser language, the date and time of your request, operating system, referring/exiting pages, and clickstream data; browsing information, such as date and time you visited our website(s), number of pages you viewed, time in seconds you spend on each page, and details of the any website you visited before and/or after participation in one of our surveys or research programs; respondent photos, video, and audio; and social media information (e.g., handles, basic information available on profiles).

 

When you participate in one of our surveys or research programs, the information you provide or is otherwise collected may be combined with the information of other participants and reported as part of aggregate results. Additionally, the information you provide or is otherwise collected may be used in statistical modeling to better understand trends among the general population. When such statistical modeling is performed, your Personal Data will not be released.

 

We will not make your Personal Data available to any third party without your consent or required by law, as further specified below.

 

Notice to California Residents

 

If you are a California resident, subject to certain exceptions and limitations, you can exercise the rights described below:

 

• Your Right to “Know” and to Request Deletion

 

You have the right to know the categories and specific pieces of Personal Data we have collected about you.

 

You have the right to know the categories of sources from which the personal information has been collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.

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• You have the right to request deletion of personal information we’ve collected or maintain.

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To exercise these rights contact us at privacy@letstalkshoppe.com.  

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We may ask you to provide additional information, such as name, email, and participation information in order to verify who is making the request.

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Please note that any requested disclosures will only apply to the 12-month period preceding the request, and you are entitled to request disclosure regarding your personal information twice in any 12-month period.

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• Your Right to Opt-Out of the “Sale” of Your Information

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You have the right to opt out of the sale of your personal information. For more information on how to opt-out, please click here.

 

• Your Right to Non-Discrimination

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You have the right not to receive discriminatory treatment by Talk Shoppe for the exercise of the privacy rights conferred by the CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please understand, however, that we are in the business of providing market research services to our clients, and any financial incentives we offer to facilitate that goal may be rewarded only if the applicable survey, research project or study is fully and properly completed by the respondent, in the sole discretion of Talk Shoppe.

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• Your Right to Use an Authorized Agent

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You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided below. In order to verify you have authorized an agent we will require a signed, written authorization from you.

 

• Your Right to Correct Inaccurate Personal Information (Personal Data)

 

You have the right to have any inaccuracies about your Personal Data corrected.

 

• Your Right to Limit Use and Disclosure of Sensitive Personal Information

 

You have the right to limit the use and disclosure of your Sensitive Personal Information.

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• Verification Process

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If you make a request to access or delete your information, or to opt out of the sale of your personal information, we may ask you for additional information to verify your identity. This information may include: your full name, birth date, phone number, email address, or other basic personal information about you that we already have on file.

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• Notice of Financial Incentive

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Talk Shoppe may offer opportunities for you to earn money and rewards by completing a survey or research programs. Participation in these offerings may require you to provide Personal Data.

For more information about how to opt into these offerings, or about how to opt-out once you have opted in, see the notices and official rules accompanying these incentives.

If you have any questions or want to exercise any of these rights, you may contact us with such a request please contact us at privacy@letstalkshoppe.com or via mail at:

 

Talk Shoppe 

10000 Washington Blvd

Suite 600

Culver City, CA 90232

 

 

VIRGINIA, CONNECTICUT, COLORADO AND UTAH RESIDENTS

 

The following information applies to residents of Virginia, Connecticut, Colorado and Utah.

 

If you are a resident of Virginia, Connecticut, Colorado or Utah, pursuant to your state’s privacy laws and regulations and subject to certain exceptions and limitations, you can exercise the rights described below:

 

• Your Right to Access Your Personal Data

 

You have the right to access your Personal Data.

 

• Your Right to Obtain a Copy of Your Personal Data

 

You have a right to obtain a copy of your Personal Data in a portable and, to the extent technically feasible, a readily usable format.

 

• Your Right to Have Your Personal Data Deleted

 

You have the right to have your Personal Data deleted.

 

• Your Right to Have Inaccuracies in Your Personal Data Corrected (Not applicable in Utah)

 

You have the right to have inaccuracies in your Personal Data corrected.

 

• Your Right to Opt-Out of the Processing of Your Personal Data

 

You have the right to opt out of the processing of your Personal Data for specific purposes subject to the applicable law and regulation in your state.

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If you have any questions or want to exercise any of these rights, you may contact us with such a request please contact us at privacy@letstalkshoppe.com or via mail at:

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Talk Shoppe 

10000 Washington Blvd

Suite 600

Culver City, CA 90232

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INFORMATION FOR CITIZENS AND RESIDENTS OF THE EU, UK AND SWITZERLAND

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Cross-Border Transfers

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Talk Shoppe will not transfer your data outside the European Economic Area (“EEA”), the UK or Switzerland, unless it is to a territory where there are adequate safeguards in place.

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If Talk Shoppe transfers your personal data out of the EEA, the UK or Switzerland, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

 

• The country has been deemed to provide an adequate level of protection for personal data by the European Commission, the UK or Switzerland respectively

 

• If Talk Shoppe uses certain service providers based outside the EEA, the UK or Switzerland, we may use specific contracts approved by the European Commission, the UK or Switzerland respectively which give personal data the same protection it has in Europe, the UK or Switzerland respectively

 

• If Talk Shoppe uses providers based in the US, we may transfer data to them if they are part of the EU-US Data Privacy Framework

 

• Talk Shoppe may use other methods approved by the European Commission, the UK of Switzerland. We may use In any other case, we will obtain your explicit consent before any transfer takes place.

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Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA, the UK or Switzerland at privacy@letstalkshoppe.com or via mail at

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Privacy Compliance Officer 

Talk Shoppe

10000 Washington Blvd.

Suite 600

Culver City, CA 90232

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Notice to EU, UK (and Gibraltar) and Swiss Residents

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You have the right to review, correct, or delete your Personal Data. Specifically:

 

• Right of access

 

You have the right to obtain confirmation and information about the processing of your Personal Data.

 

• Right to rectification

 

You have the right to have any inaccuracies about your Personal Data corrected.

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• Right to erasure

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You have the right to have your Personal Data deleted (this right is limited to data which according to law and regulation may only be processed with your consent, if you withdraw your consent for processing)

 

• Right to restriction of data processing

 

You have the right to require that the processing of your Personal Data be restricted (during the course of any investigation into honoring your request, Talk Shoppe’s access your Personal Data will be limited)

 

• Right to data portability

 

You have the right to have your Personal Data transferred to another party (this right is limited to data provided by you)

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If you have any questions or want to exercise any of these rights, you may contact us with such a request please contact us at privacy@letstalkshoppe.com or via mail at:

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Talk Shoppe 

10000 Washington Blvd.

Suite 600

Culver City, CA 90232

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INFORMATION FOR CITIZENS AND RESIDENTS OF BRAZIL

 

Cross-Border Transfers

 

Talk Shoppe will not transfer your data outside Brazil unless it is to a territory where there are adequate safeguards in place.  

 

If Talk Shoppe transfers your personal data out of Brazil, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

 

• The country has been deemed to provide an adequate level of protection for personal data by Brazilian authorities

 

• If Talk Shoppe uses certain service providers based outside of Brazil, we may use specific contracts approved by Brazil authorities

 

• Talk Shoppe may use other methods approved by Brazilian authorities

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Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of Brazil at privacy@letstalkshoppe.com or via mail at

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Privacy Compliance Officer 

Talk Shoppe

10000 Washington Blvd.

Suite 600

Culver City, CA 90232

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Notice to Brazilian Residents

 

You have the right to review, correct, or delete your Personal Data. Specifically:

 

• Obtain confirmation of the existence of processing activities on your personal information

 

• Access to your personal information

 

• Have incomplete, inaccurate or outdated personal information rectified

 

• Obtain the anonymization, blocking or elimination of your unnecessary or excessive personal information, or of information that is not being processed in compliance with the LGPD

 

• Obtain information on the possibility to provide or deny your consent and the consequences thereof

 

• Obtain information about the third parties with whom we share your personal information

 

• Obtain, upon your express request, the portability of your personal information (except for anonymized information) to another service or product provider, provided that our commercial and industrial secrets are safeguarded

 

• Obtain the deletion of your personal information being processed if the processing was based upon your consent, unless one or more exceptions provided for in Art.16 of the LGPD apply

 

• Revoke your consent at any time

 

• Lodge a complaint related to your personal information with the ANPD (the Brazilian National Data Protection Authority) or with consumer protection bodies

 

• Oppose a processing activity in cases where the processing is not carried out in compliance with the provisions of the law;   request clear and adequate information regarding the criteria and procedures used for an automated decision

 

• Request the review of decisions made solely on the basis of the automated processing of your personal information, which affect your interests. These include decisions to define your personal, professional, consumer and credit profile, or aspects of your personality.

 

If you have any questions or want to exercise any of these rights, you may contact us with such a request please contact us at privacy@letstalkshoppe.com or via mail at:

 

Talk Shoppe 

10000 Washington Blvd.

Suite 600

Culver City, CA 90232

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OTHER CITIZENS AND RESIDENTS

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For participants in other jurisdictions, Talk Shoppe commits to resolve complaints about your privacy and our collection or use of your Personal Data.  Such citizens or residents can address inquiries or complaints regarding this should contact Talk Shoppe at privacy@letstalkshoppe.com.

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DO WE COLLECT INFORMATION FROM CHILDREN?

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Talk Shoppe does not knowingly collect Personal Data from children below 13. If Talk Shoppe becomes aware that Talk Shoppe has inadvertently collected Personal Data from a child below the age where parental consent is required, Talk Shoppe will delete such Personal Data.

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WHAT SAFEGUARDS HAVE WE IMPLEMENTED TO HELP ENSURE THE SECURITY OF YOUR PERSONAL INFORMATION?

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The security of your Personal Data is very important to us. We have put in place reasonable physical, electronic, and administrative procedures to safeguard the information we collect.

Only those employees who need access to your information in order to perform their duties are authorized to have access to your Personal Data.

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We cannot guarantee that all communications between us or information stored on our servers or the servers of our service provider will be free from unauthorized access by third parties such as hackers, and your use of our services demonstrates your assumption of this risk.

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HOW DO I OPT-OUT OF SURVEYS OR OTHER RESEARCH PROGRAMS?

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Your decision to participate in a survey or other research program, respond to any specific survey question or provide Personal Data or Sensitive Personal Data, will always be respected.

You may choose whether or not to participate in a particular survey or research program or discontinue participation at any time. However, failure to provide certain information or fully participate in a particular survey may preclude you from receiving incentive compensation or participation in future certain research studies.

 

If you decide not to participate in a survey or other research program, you can click the unsubscribe hyperlink within the e-mail and you will no longer receive survey or other research program invitations. You can also e-mail us at privacy@letstalkshoppe.com.

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LINKS TO THIRD-PARTY WEBSITES

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This Privacy Policy applies solely to surveys and other research programs operated by Talk Shoppe or service providers operating on our behalf, and not to any other product or service. This website may contain links to a number of third-party websites that we believe may offer useful information. The policies and procedures we described here do not apply to those websites. We recommend that you carefully read the privacy notices or policies of each site that you visit for information on their privacy, security, data collection and distribution policies.

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CLASS ACTION WAIVER

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Any arbitration or court trial, related to any claim under this Privacy Policy, whether before a judge or jury or pursuant to judicial reference, will take place on an individual basis, without resort to any form of class or representative action (“Class Action Waiver”). THIS CLASS ACTION WAIVER PRECLUDES ANY PARTY FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING A CLAIM UNDER THIS NOTICE. Regardless of anything else herein, the validity and effect of the Class Action Waiver may be determined only by a court and not by an arbitrator. THIS CLASS ACTION WAIVER IS VOID WHERE LIMITED OR PROHIBITED BY LAW.

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CONTACT US

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We value your opinion. If you have questions, comments or suggestions, or if you would like to opt-out of our surveys or other research programs, please contact us at privacy@letstalkshoppe.com or via mail at:

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Talk Shoppe 

10000 Washington Blvd.

Suite 600

Culver City, CA 90232

 

Attn: Privacy Compliance Officer